1. Returns window
You may return a device within 14 days of delivery for a refund, provided it is unused, undamaged, and in its original packaging with all accessories. To start a return, contact support with your order number.
- Return shipping costs may be the customer’s responsibility unless the return is due to a defect or our error.
- Refunds are issued to the original payment method after the returned item is received and inspected.
- A restocking deduction may apply to items returned not due to a defect, as disclosed at the time of return.
To cancel a connectivity plan, use your account area at any time. If that does not work, or you do not have an account area, email support@me-watch.com. Plans run month to month, or a year at a time on the annual plan: a month, or any part of a month, is charged as a full month, and unused days are not refunded or credited, except where the law requires otherwise. See the Terms regarding billing periods, line disconnection and the phone number.
2. Warranty: what’s covered
New MeWatch devices include a 12-month limited warranty from delivery.
Covered:
- Software faults
- A device that arrived defective out of the box, provided you tell us soon after you receive it
Not covered:
- Hardware faults of any kind: the screen (including touch, backlight and display), audio, buttons, charging, battery, strap and body
- Breaks, cracks and tears
- Liquid or moisture damage (MeWatch devices are not water-resistant)
- Wear, misuse, drops or negligence
- Repair by anyone we did not authorize
- Loss or theft
- Fire or external damage
Your rights under law. Nothing in this warranty limits your rights under applicable federal or state consumer protection law. Any implied warranty, including the implied warranty of merchantability, lasts for the 12-month warranty period to the extent the law allows. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
3. Screen-protection plan
An optional monthly protection plan covers screen breakage and takes effect after 6 consecutive monthly payments (coverage applies from month 7). It does not cover water damage at any time.
4. Loss or theft
Loss or theft is not covered by warranty or protection. You can block the device remotely via the parent app and contact support to suspend the line and SIM.
5. How to contact us
For any return, refund, repair, or question, email support@me-watch.com with your full name, order number, and details of your request. Nothing here limits any rights you may have under applicable law.