Frequently Asked Questions
Straight answers, no marketing. If something isn’t clear, we’re always here to help.
General
What is MeWatch?+
MeWatch makes smart, safe devices for children: kids smartwatches, a safe phone, and tablets. Every device includes GPS, an SOS button, parental controls, and class mode.
What’s the difference between the products?+
K12 Light is the basic, accessible watch. L12 Prime is the balanced one, with GPS and video calls. K12 Ultra is the advanced watch, with Android and messaging. FirstPhone is a safe phone with no open internet.
Who are the products for?+
Children ages 5 and up, for parents who want their child reachable and safe without exposing them to a smartphone.
How much is shipping?+
Shipping within the United States is free: $0 at checkout on every order.
Activation & SIM
Does the device come ready to use?+
Almost. Every device ships with a SpeedTalk SIM included. You activate it yourself online with SpeedTalk in minutes, using the 19-digit SIM number printed on the SIM card, on the nationwide T-Mobile 4G LTE network. Then calls, texts, and (on supported models) data work.
How much is the monthly plan?+
Today you purchase a low-cost prepaid plan directly from SpeedTalk when you activate the included SIM at speedtalkmobile.com/activate. MeWatch monthly plans are coming soon.
How do I connect the parent app?+
Download the MeWatch parent app from Google Play or the App Store, scan the code on the device, and follow the setup once the device is connected to the network.
What happens if my child goes over the data allowance?+
Data is capped, so your child can’t overspend. Once the data allowance is used up, browsing stops while calls and texts keep working.
Safety & parental controls
Can my child browse the internet?+
It depends on the model. FirstPhone has no internet at all. L12 Prime and K12 Light have no browser and no apps. K12 Ultra gives controlled access through Android.
What is class mode?+
A mode that blocks every function during the hours you set, except the clock and emergency calls. Handy for school hours.
Can a parent listen in remotely?+
On the L12 Prime, yes. A parent can activate remote listen and a remote photo from the app, for emergencies only.
Who can call my child?+
Only contacts you approve in the parent app. Calls from unapproved numbers are blocked automatically.
Technical support
The watch won’t turn on. What should I do?+
Charge it for at least an hour. If it still won’t turn on, contact us and we’ll help right away.
How do I update the watch?+
Updates arrive automatically when the watch is connected to WiFi (K12 Ultra) or over the cellular network.
My child lost the watch. What now?+
Use the parent app to see the last known location. If the watch is on, you can see its location in real time.
Is there a warranty?+
Yes. Every device comes with a 12-month limited warranty. See our Returns & Refund policy for full details.