Frequently Asked Questions
Straight answers, no marketing. If something isn’t clear, we’re always here to help.
General
What is MeWatch?+
MeWatch makes smart, safe devices for children — smartwatches, a safe phone, and tablets. Every device includes GPS, an SOS button, parental controls, and class mode.
What’s the difference between the products?+
K12 Light — a basic, accessible watch. L12 Prime — a balanced watch with GPS and video calls. K12 Ultra — an advanced watch with Android and messaging. FirstPhone — a safe phone with no open internet.
Who are the products for?+
Children ages 5 and up, for parents who want their child reachable and safe without exposing them to a smartphone.
How much is shipping?+
Shipping costs are calculated by destination and shown at checkout. See our Shipping Policy for details.
Activation & SIM
Does the device come ready to use?+
Yes. Your device ships with an active SIM already inside — calls, texts, and (on supported models) data work right out of the box.
How much is the monthly plan?+
Plan options and prices are shown at checkout. Plans include calls, texts, and data on supported models.
How do I connect the parent app?+
Download the MeWatch parent app from Google Play or the App Store, scan the code on the device, and follow the setup — once the device is connected to the network.
What happens if my child goes over the data allowance?+
Data is capped — your child can’t overspend. Once the data allowance is used up, browsing stops while calls and texts keep working.
Safety & parental controls
Can my child browse the internet?+
It depends on the model. FirstPhone — no internet at all. L12 Prime and K12 Light — no browser and no apps. K12 Ultra — controlled access through Android.
What is class mode?+
A mode that blocks every function during the hours you set — except the clock and emergency calls. Perfect for school hours.
Can a parent listen in remotely?+
On the L12 Prime — yes. A parent can activate remote listen and a remote photo from the app, for emergencies only.
Who can call my child?+
Only contacts you approve in the parent app. Calls from unapproved numbers are blocked automatically.
Technical support
The watch won’t turn on — what should I do?+
Charge it for at least an hour. If it still won’t turn on, contact us and we’ll help right away.
How do I update the watch?+
Updates arrive automatically when the watch is connected to WiFi (K12 Ultra) or over the cellular network.
My child lost the watch — what now?+
Use the parent app to see the last known location. If the watch is on, you can see its location in real time.
Is there a warranty?+
Yes. Every device comes with a 12-month limited warranty. See our Returns & Refund policy for full details.