1. Definitions
“The Company,” “we,” “us”: the MeWatch brand, operated by Uliver LLC, 1021 E Lincolnway, Suite 10020, Cheyenne, WY 82001, USA.
“Customer,” “you”: any person who purchases a device from MeWatch or signs up for an active connectivity plan.
“Network partner”: a third-party mobile network partner (MVNO) that operates the mobile network on which MeWatch SIMs run. Cellular service is also subject to the network partner’s terms.
Using the site and services means you accept these terms. If you do not agree, please do not use the service.
2. The Service
MeWatch provides connected devices for children (smartwatches, phones, tablets), with an optional mobile connectivity plan, plus a parent app to manage and monitor the device. Cellular features (calls, messages, data, location) depend on network coverage and SIM availability.
Safety note: MeWatch devices are not water-resistant. Keep them away from water and moisture.
3. Registration & Activation
The SIM ships pre-installed. Activation is done by the customer through the parent app or customer support. You must provide accurate, complete details; we may decline activation if details are incorrect, missing, or suspicious.
4. Plans, Pricing & Billing
Plans and pricing are shown on the plans page. Billing is monthly or annual, on the payment method you authorize. Prices are in U.S. dollars and exclude any applicable taxes unless stated.
4.1 Auto-renewal
Plans renew automatically at the end of each billing period unless cancelled. You can cancel any time from your account area or by contacting support.
4.2 Billing periods
The monthly plan runs month to month, and the annual plan runs a year at a time. Each billing period is charged in full when it starts, so a month, or any part of a month, is charged as a full month. There is no credit for days you do not use: unused service (data, minutes, texts, or days left in a period) is not refunded and cannot be transferred to another line or person, except where the law requires otherwise.
5. Cancellation & Line Disconnection
You may cancel a plan at any time, either immediately or at the end of the billing period, from your account area. If that does not work, or you do not have an account area, email support@me-watch.com. Note: cancelling the line disconnects the cellular service and the device/watch will stop working on the mobile network.
If you cancel immediately, the plan ends at once and the period already paid for is not refunded (see section 4.2). If you cancel at the end of the billing period, the plan stays active until that period ends and you are not charged again.
Phone number: when a plan is cancelled, the phone number is not retained and may be released and reassigned to another customer. To keep or port a number, arrange it with support before cancelling.
6. Warranty
Limited Warranty. New MeWatch devices include a 12-month limited warranty from the day you receive the device. It covers software faults. It also covers a device that arrived defective out of the box, provided you tell us soon after you receive it.
It does not cover hardware faults of any kind, including the screen (touch, backlight and display), audio, buttons, charging, battery, strap and body. It also does not cover breaks, cracks, tears, liquid or moisture damage, wear, misuse, repair by anyone we did not authorize, loss, or theft.
Nothing in this warranty limits your rights under applicable federal or state consumer protection law. Any implied warranty, including the implied warranty of merchantability, lasts for the 12-month warranty period to the extent the law allows. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. See the Returns & Warranty policy.
7. Intellectual Property
All rights in the site, content, logo, and the MeWatch brand are reserved. You may not copy, reproduce, or make commercial use of the content without written permission.
8. Privacy
Your personal data is stored securely and shared only as needed to provide the service (e.g., the network partner, payment processor, carrier) or as required by law. See our Privacy Policy.
9. General
These terms are governed by applicable U.S. federal and state law. We may update these terms from time to time; the current version is posted here.
Contact: support@me-watch.com or our contact page.